Birdeye Review
I use it for reputation management. Especially when negative reviews come in, Birdeye is great about notifying me right away, which allows …
Starting at $299 per month
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What is Birdeye?
Birdeye is a reputation management and digital customer experience platform for local brands and multi-location businesses. Over 100,000 businesses leverage Birdeye’s AI-powered platform to engage seamlessly with customers, drive loyalty, and excel in their local markets.
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$299.00
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$399.00
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What is Birdeye?
Birdeye is a reputation management and digital customer experience platform for local brands and multi-location businesses. Over 100,000 businesses leverage Birdeye’s AI-powered platform to engage seamlessly with customers, drive loyalty, and excel in their local markets.
Birdeye Features
- Supported: Reviews - Birdeye Reviews is a reputation management platform that helps businesses rank higher on search and win more customers.
- Supported: Listings - Birdeye Listings helps local businesses rank higher on search and win more customers. It lets businesses attract leads by ensuring an attractive, consistent, and correct presence on 100s of online directories and helps convert leads with messaging.
- Supported: Appointments - Birdeye Appointments gives local businesses an end-to-end appointments solution to manage scheduling, reminders, and recall helping the business have someone available 24X7, and reduce no shows.
- Supported: Payments - Birdeye Payments helps local businesses collect payments faster through modern and convenient ways. Customers can pay, via text or online (roadmap) wherever they may be, at home or in the office.
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Birdeye Overview
Be Your Best Business from Reviews to Reputation - A Look at Birdeye. The TrustRadius team goes over some of the top features, pricing, and user sentiment of Birdeye.
Birdeye Competitors
Birdeye Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
| Supported Countries | United States, New Zealand, Canada, Mexico, Australia, Puerto Rico, Netherland |
Frequently Asked Questions
Reviewers rate Usability highest, with a score of 9.
The most common users of Birdeye are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
Birdeye is a versatile software that businesses use to manage their online reputation and improve the customer experience across multiple organizations. Users have praised its ability to significantly enhance their online image by increasing the quantity, quality, and overall rating level of reviews. One of the standout features of Birdeye is its ability to survey every single customer, regardless of the type of purchase or service, which allows businesses to gather valuable feedback and insights. Many users have also found Birdeye to be more effective compared to other reputation management platforms in terms of generating reviews and curating online brand presence.
The platform offers a range of features that cater to different needs. One such feature is the ability to run email ad campaigns targeting specific social media sites, making it convenient for businesses to request reviews from their customers. Moreover, Birdeye's live chat option enables direct messaging between customers and account managers in real-time, facilitating efficient communication and problem resolution. Additionally, Birdeye provides a user-friendly interface for writing reviews seamlessly and quickly.
Birdeye not only helps businesses manage customer feedback but also provides a means of recognizing and rewarding customer-facing employees based on the number of reviews attributed to their work. This feature serves as an incentive for employees to consistently provide excellent customer service. The software also integrates with popular review platforms like Google and Facebook, allowing businesses to collect and manage reviews from these sources in one convenient location.
Negative feedback is handled well on Birdeye through its direct messaging option. Customers can express their concerns or complaints directly, giving businesses an opportunity to address those issues promptly. This feature promotes transparency and proactive problem-solving.
For multi-unit brands, Birdeye plays a pivotal role in providing insights on restaurant performance and gathering guest input. It enables businesses to track their overall rating across multiple review sites, ensuring consistent monitoring and quick responses to any negative feedback.
Overall, Birdeye has proven itself as an indispensable tool for managing online reputation, gathering customer feedback, and enhancing the customer experience. It offers a user-friendly interface, seamless integration with other software, and excellent support from the Birdeye team. Whether it's soliciting reviews, managing social media platforms, or streamlining communication with customers, Birdeye has helped businesses save time, improve their online presence, and build stronger relationships with their customers.
Based on user reviews, there are a few common recommendations for Birdeye:
- Join Birdeye to enhance online reputation and manage business reviews. Users believe it is a valuable tool for any industry, providing immediate and impressive results in boosting online reviews and reputation.
- Take advantage of Birdeye's extensive knowledge and capabilities. Users suggest adding on to the original plan to meet specific business needs and appreciate having a helpful account manager.
- Request reviews and ratings from customers. Users find that Birdeye is effective in measuring customer satisfaction and managing reviews. They also believe it can boost exposure on the web and help gain more reviews and ratings.
In summary, users highly recommend checking out Birdeye as a tool that delivers on its promises, drives reviews, ensures client satisfaction, and protects online reputation. However, there are a few users who advise exploring alternative vendors in the marketplace instead of using Birdeye.
Attribute Ratings
Reviews
(1-25 of 53)Companies can't remove reviews or game the system. Here's why
March 17, 2024
Geat Product!!
Score 10 out of 10
Vetted Review
Verified User
We currently use Birdeye for work order follow-up/reputation management and resident retention. It allows us to dive into how satisfied residents are after receiving services from us. We are able to call residents back and address any issues they may have encountered with maintenance during work orders being completed.
- User-Friendly system
- Send out review links to multiple means of communicating
- Allows us to get a better understanding of how residents feel about the service provided
- More ways to send out links
- Call/text residents right from the home screen
- Get a full report monthly/weekly
March 13, 2024
Birdeye is Great!
I use Birdeye to send out review requests for several clients. We use Birdeye to get our clients' legitimate, 5-star reviews so that we can improve their online presence. I use it on a daily basis with 50-75 clients. Some of my clients are integrated, some of my clients use QR codes, and some of my clients send me client lists.
- Efficiently help problem solve
- Communicate well and follow up
- Platform is very user-friendly
- When there are problems, making the process more understandable to us and to clients - specifically with integration issues
- QR code maker could be improved for more customization
- More customization options in review requests
March 13, 2024
Great tool for any business owner!
Birdeye is a partner with my agency to help us help our clients facilitate reviews for their businesses. I use Birdeye every day to send out requests, pull reports, and overall present my clients with their current online reputation.
- The technology is great
- They are constantly coming out with updates and new functions
- They make the entire process easy and user friendly
- Sometimes support is unresponsive for weeks
- Providing more feedback as to why a client may have failed the 10DLC form
- Being able to turn off messaging without contacting support
September 18, 2023
Why Get Birdeye?
I use Birdeye for Social Media Reputation Management. They helped us raise our rating on Google from 2.1 to 3.1
I also use Birdeye for Mass Messaging (Text/Email) and for Survey and Reviews.
Also for answering question with Live chat and Chat bot for auto response with our FAQ.
- Social Media Reputation Management
- Mass SMS messaging and Mass E-mail message for Announcement
- Survey and Review forms to send
- Chatbot for our FAQ if the question are posted beyond office hours
- Live Chat to help our customers question in real time
- Listing our Company to over 50 sites
- Maybe the automation can be fix by us meaning the user and not from Birdeye support. So whenever I add new Survey I can just edit the VA automation myself. Currently, i need to ask them for help with this. But they respond quickly.
- making the google monitoring refresh to automate force refresh at least twice a day?
- making the requirements on sending thru SFTP be more easier so I won't get too much failed send.
June 29, 2023
10/10 will use forever!
Score 10 out of 10
Vetted Review
Verified User
I use Birdeye every day for my spa. I was getting all kinds of messages from social media, and Birdeye put all of those in one inbox. Also, I can pre-post on social media as far as I want in advance. That is a game-changer! It helps out a lot too because I am able to send surveys to customers as well as to employees. Also, Aditya, who is my representative, is great at explaining things to me and walks me through any questions I have with patience. I recommend Birdeye to everyone I meet!
- Generates reviews from actual customers
- SEO help
- Social media advance posts
- The app on the phone should be the same as the computer
June 28, 2023
Birdeye, not just reports but good ones
Score 9 out of 10
Vetted Review
Verified User
Within our organization we use Birdeye for multiple purposes. We have the Listings, Social, Surveys, and Reviews. We use the reports for almost everything. We recently opened a new clinic and were able to bulk import contacts to send out information to the community quickly. We recently started using the surveys, and I love the fact that we can put specifics as to who gets the email or not. The inbox has a few glitches where we get a lot of inquiries and just don't have the manpower to respond to them all. An auto-response feature for the inbox would be a huge help. The Social feature is absolutely amazing! The reports are very accurate and give a nice overview of each account or everything together. Campaigns are fantastic and I love being able to see who has opened what and our response rate. Reviews are very easy to automate and integrate. No big issues or anything. Integration of the Surveys has been a little difficult, but we are getting there.
- Social feature
- Review auto response on multiple platforms
- Mass email campaigns, with a max of 5000
- Reports
- Integration with our PIM software for surveys
- Inbox not having an auto response for google chat
- Not being able to turn off the inbox feature
We use Birdeye for social media, reviews, and texting more than any of the other features. The texting has been a game changer for us! Most people will respond quicker to a text than a phone call. It has saved us so much time and kept operations streamlined.
- Texting with clients
- Asking former clients for a review
- Managing and organizing social media post.
- I think, although a wonderful feature, the social media function could be better. If you need to make an edit you basically have to delete it or go to each social media and do it directly.
The use of Birdeye for reviews for our clients helps us to improve our services. It is always encouraging to hear what others have to say about our company. We have noticed an increase in our reviews and how much easier it is for people to find our services online. The services Birdeye offers are user friendly and streamlines our services to build an online reputation.
- User friendly interface
- Great customer service
- Easy and creative ways to improve services
- Availability in different languages: Spanish, Creole etc.
- Cost of the platform for a smaller company
- Need customize templates for certain services
June 27, 2023
Birdeye = Tangible Results
Score 10 out of 10
Vetted Review
Verified User
Birdeye helps our franchise organization gather reviews from locations across the U.S. and Canada.
- Birdeye automatically sends review requests.
- Birdeye is user-friendly.
- Birdeye nets better results than other review-gathering platforms.
- Birdeye sometimes has inter-location issues that need to be fixed.
- Our Birdeye rep changes frequently.
June 26, 2023
Easy to use if you have a Birdseye view!
We use Birdseye as a one click system where we are able to send with a click of an email. The patient can review us by stars and leave a note as to performance and satisfaction. Or the patient can just leave a star review. Very easy to use! And were able to see the reviews as soon as they are posted. We have had no issues or areas we have needed help on.
- Great with just leaving a star
- can just use an email
- you can leave a detailed message
- able to see real and true reviews good or bad
- Fast and friendly
- easy to use
- Very easy to use!
- Isn't in different languages we do have Creole patients
- Doesn't have a translating section
June 26, 2023
solid communication tool
It's all about customer communication for us. It allows us to use one platform to communicate with our customers no matter how they would like to communicate with us. The integration with out POS system to send surveys and review requests has been key in getting more information while getting more public reviews.
- surveys
- reviews
- communications
- slow app
- conversations with customers dont refresh fast enough
June 26, 2023
The best!
We were fortunate to find Birdeye and implement their services for managing and acquiring reviews for my company. Prior to Birdeye, our system was not productive and extremely time consuming. Birdeye simplified this entire process! Everything from monitoring current reviews to sending professional review requests in a timely manner. Great experience!
- Managing contacts
- Auto response to new reviews
- Easy review request process
- Less sales calls from different Birdeye employees
- Onboarding process was great but probably 1 too many calls
June 26, 2023
Birdeye Hits the Bullseye
We utilize Birdeye to send out Review links to all of our patients once their appointment is complete. Birdeye has made it so easy for our staff as well as our patients to leave a review for our company. Our reviews for each office location have skyrocketed since starting with Birdeye.
- Clear communication
- Amazing Support Staff
- User Friendly Dashboard
- Appointment reminders could be more customizable
- Initial year sign on could be more flexible
- User friendly set up
June 26, 2023
Great product!
We use Bird Eye to reach out to new patients to have them complete a Patient Satisfaction Survey, to reach out to new patients and existing patients to do request reviews and to reply to them, to monitor our DMs in social media in the Bird Eye inbox and to monitor our Google messaging.
- Request reviews from patients
- Allow me to reply to reviews right on their platform
- Allow us to monitor DMs through our social media
- Allow us to respond to Healthgrades reviews on the Bird Eye platform
June 24, 2023
Highly recommend
Birdeye has eliminated the issues we were having with getting patient reviews. It was like a "set it and forget it" system once implemented! I use Birdeye to reply to messages sent by patients and to monitor reviews.
- patient reviews
- posts to social media
- sends messages to office on behalf of patient
- would not change a thing
Our company uses Birdeye to respond to reviews, messages, comments left across multiple social media platforms.
- Allows review management in one platform
- Automated review request
- Easily track all messages, comments, and reviews in one place
- Sending out a release email when new things are deployed or changed in the system
- When a fix is deployed for an issue it seems we end up with the same problem 1-2 weeks later
- Sales team is very pushy
June 22, 2023
Birdeye catches the worm!
We use Birdeye to help manage our online reputation and it has been a great tool for us! In the time since using Birdeye, we have increased our Google star rating, increased the number of overall reviews for our potential clients to read and made it easier all around to receive feedback from our clients. The integration with Salesforce has been integral in reducing the number of steps a person needs to request feedback and has made it easier to track. Highly recommend. We also recently started using the survey feature to gauge our newer clients and make sure they are receiving the service they expected.
- Integration with Salesforce
- Ease of monitoring and replying
- Useful reports
- Would like a better way of customizing multiple graphic options
- Would like to configure the integration with Salesforce to pull different information
Birdeye helps consolidate review site monitoring in one place and allows organizations respond quickly. I use it for reputation management, chat features, and more. The chat feature is a lot more affordable than other alternatives out there, although it's not quite as capable as others. It has a variety of uses with an easy to use interface.
- Reputation Management
- Customer Service
- User Interface
- Customizing chats
- More clarity during sales process
- Scheduled phone calls. Every call for onboarding was out of the blue.
June 22, 2023
VERY USER FRIENDLY.
we are able to view things that residents send to us and it has been a smooth process so far. the system is easy to navigate and makes it easy for us to communicate easily and effectively with people. i also love that it gives people the option to be able to send pictures through to use, when we need proof of payment
- delivers messages quickly
- vert effective navigation
- user friendly
- sometimes lags a little
We use Birdeye to collect reviews from our customers in general and after events. We like to gain feedback on their satisfaction with our product. We like to know what kind of experience they had at our in-person training and training online and what we can do to improve their experience with us.
- Collect Reviews
- Helps get referrals
- Engage with customers
- Ease of functionality
June 20, 2023
User friendly & a great marketing tool
Our company uses Birdeye for automated messages to our customers as well as responses to customer feedback on Google and other social media platforms. We have found it to be a helpful tool in communicating with our customers via text and email, as not every customer wants to make a phone call to reach us regarding different things.
- Makes it easy to send review requests to customers
- Provides a simple way of communicating with customers via text message
- NA
June 14, 2023
Best Customer-Facing Interface
We use Birdeye to collect and manage Google and Facebook reviews of our product. We are impressed with the consumer-facing side of Birdeye. The automation of texting and emailing customers to request reviews is great. What we like the best is the way that the emails and text messages look when a customer receives them. The buttons are large and clear. The interface is easy to for the customer to use, and the process of writing a Facebook or Google review is really seamless and fast. Birdeye has helped us gather lots of reviews for Strong Cell. The best part of Birdeye is how the customer-facing interface handles negative feedback. When Birdeye presents the review request to the consumer, the button for Facebook and the button for Google are in blue, then at the bottom of the screen is a red button that requests negative feedback. When a customer clicks the red button, they are able to send our customer service team a message directly, giving us the opportunity to address their complaint, make it right, and provide a quality customer service experience. Meanwhile, arbitrating the potential negative review. This is fantastic.
June 13, 2023
Recommended for ease of client communication
I use birdeye everyday to communicate with clients via text message, to send google review requests and to manage reviews in other platforms as well. Birdeye streamlines our client communications so if someone is out the next person can pick up the conversation or manage the reviews as they come in.We're all able to keep an eye on the ball and allows for better customer service.
- Allows us access to text message from anywhere
- Streamlines client communications
- Helps manage company google reviews
- N/A
April 05, 2023
Amazing Source
Birdeye has been an amazing tool that helps generalize all of our companies reviews together. By utilizing Birdeye, we are able to optimize on reviews and keep a live outlook on the feedback we receive as a company. We are able to share the praises of reviews within our company, to lift up employees and celebrate for providing good services. We are also able to be informed of a negative review and be able to address the issue with the customer right away, which usually turns our negative review into a positive!
- 24/7 live feed of reviews
- Emails when new reviews come in
- Access to giving feed back back to customers
- I have not come across any issues on my end
April 01, 2023
Birdeye is a wonderful tool that can be used in countless ways to better-reach and better-serve your customers
We currently use Birdeye in many different ways, but all of the ways could be summed up in the sense that we use it to better connect with our customers on a daily basis and better connect them with the services and special requests, and general questions that they need fulfilled in order to see us as a company that sells an excellence product with excellent customer service. We have regular email ad campaigns that go out to our customers after a job is performed so that they may review us on several different social media sites (Googe and Facebook being a few of them). We also have a live chat option where customers can send us direct messages that our account managers receive and respond to in real-time. Internally we have an entire campaign going where we recognize and reward our customer-facing employees for accomplishing our Mission of WOWING our Customers with remarkable service, and we use Birdeye to track how many reviews are attributed to jobs that they have done or that have occurred at their branches. Birdeye is an absolutely incredible, dynamic, and easy tool to use and we are blessed to have it in our arsenal!
- Their customer service is always very helpful and ready to give you the personal attention that you require.
- They connect many different sources and funnel them straight to you so you can easily capitalize on multiple platforms and information streams.
- They are constantly innovating and improving their systems with real-time feedback from their customers.
- The overall chat/email inbox can get out of hand if a user does not take the time to set it up and organize in the first place.
- Last I checked, if multiple users are responding to different or the same emails at the same time, or responding to reviews at the same time, the users cannot see what the other is doing. It would be nice to see Birdeye almost like a Spreadsheet and you can see where the other user is working so you both don't respond to the same review etc.
- Their Instagram and Social Media presence is slowly growing! I see their posts and they only have a handful of likes, but I see they are trying and I think someday they will get the recognition they deserve.